Keeping the house.
Nine years in resort and inn hospitality, from the north gate of Yellowstone to a fifteen-room inn at nine thousand feet. Front office, operations, systems, revenue, and the letters a house sends.
What I bring to a house
For an owner deciding who keeps the door.
A stay kept personal from arrival to departure, across every department, with the reputation for hospitality held by hand.
A front office run attentively through summer and winter seasons, with group and VIP requests delivered and guest feedback answered daily.
OPERA PMS: a full property migration, and the front office teams of two properties trained on it. RezStream for reservations, rates and guest correspondence.
Revenue, marketing and guest relations for a gateway hotel at the north entrance to Yellowstone, then its daily operations and front office.
A house's tone and messaging across its platforms: newsletters, seasonal letters, and guest correspondence written to be kept.
A published novel, a scored podcast, a magazine, and the house's own websites, mailing list and reading app, all made by hand. See the work.
The career
The whole of it is on the resume. Newest first.
- July 2025 to October 2026Resident Innkeeper and Director of Guest Experience and Brand PerformanceA historic fifteen-room inn · Frisco, ColoradoThe day-to-day of a boutique inn as its resident innkeeper, and the inn's tone and messaging across its platforms.
- April 2024 to June 2025Assistant Director of Front OfficeElevation Hotel and Spa · Crested Butte, ColoradoThe front office of a mountain resort, summer and winter, and guest-service training within the department.
- May 2023 to April 2024Assistant InnkeeperThe same Frisco inn
- December 2022 to March 2023Hospitality Trainer, OPERA PMSRush Creek Lodge · Groveland, CaliforniaTrained the front office teams of both of the company's properties on OPERA.
- October 2021 to November 2022Front Desk LeadThe Omni Grove Park Inn · Asheville, North Carolina
- May 2017 to March 2021Revenue and Marketing Manager, then Operations Manager and Front Office ManagerThe Ridgeline Hotel at Yellowstone (formerly a Best Western) · Gardiner, MontanaCompleted the property's full configuration from its old PMS to OPERA.
- 2023 to presentFounder and PublisherGalena House · Frisco, ColoradoAn independent literary house: books, a podcast, a magazine, and its own software.
Two ways to work together
A general manager, innkeeper or front office leader for an inn, lodge or small hotel.
The letters, the brand and the moments a guest keeps, made for a property that wants them made well.
Write to Avery
A note about a house, a role, or a project. Every one is answered.
avery@averylanemaxwell.com